Last updated: May 2, 2025
Before you click on the “I agree” button below, carefully read these terms of service. By clicking on the “I agree” button you are representing that (1) you are of the legal age to form a legally binding contract between us (“Oride technologies”) and you in the jurisdiction where you permanently reside; (2) you have read and understand these terms of service; and (3) you are consenting to be bound by and become a party to these terms of service, which is a binding legal agreement. If you are accepting these terms of service on behalf of another person or a company or other legal entity, you represent and warrant that you have full authority to bind that person, company, or other legal entity to these terms of service, and that by your clicking of the “I agree” button such person, company or other legal entity is hereby bound. If you do not agree to all of these terms of service, click the “I disagree” button and the process will be canceled and the service (as defined below) will not be available for your use.
By the earliest to occur of your (1) clicking the “I agree” button located at the bottom of these terms of service or (ii) using the service (as defined below) (including any revisions, updates, upgrades, modifications, enhancements or new releases thereto), you accept and agree to be bound by these terms of service. By entering into these terms of service, you are also consenting (1) to the collection and handling of information described in the Oride Technologies privacy notice, and (2) to your receipt of text messages and emails in connection with the service at the telephone number and email address you provide during registration, including, without limitation, the initial message containing a registration code, any text messages or emails containing receipts (if we provide such functionality and you request them) and confirmation messages sent in response to any opt-out request you may make; provided that, if you update such initial telephone number and/or email address in your account settings, then such text messages will be thereafter sent to such updated telephone number and/or email address.
Oride technologies reserves the right, from time to time, with or without notice, to change these terms of service in its sole and absolute discretion. All changes to these terms of service will be effective and binding upon you once they are displayed or posted in accordance with this paragraph. You acknowledge and agree that it is your responsibility to ensure that you are aware of the most current terms of service. If any substantial changes are made to these terms of service, Oride technologies will notify you by displaying the new terms of service within the application or by posting them on the website (as defined below).
You agree and consent to receive electronically all communications, agreements, documents, notices, statements and disclosures (collectively, “communications”) that Oride technologies provides in connection with your account and your use of the service. Communications will be delivered by (a) posting a notice or message through the channels; or (b) sending electronic mail to the email address associated with your account. All communications will be considered received by you within 24 hours of the time such communication is posted to any channel or emailed to you. You also agree that your electronic signature on any agreements or documents in connection with the service has the same effect as a physical signature.
In order to subsidize the service, Oride technologies may rely on advertising revenue. You consent to Oride technologie’s placement and display of advertisements, offers and promotions on your mobile device, your account, the website, the application, your receipts (whether electronic or hard copy) and Oride technologies or third-party equipment located in taxis that are used in connection with the service (including, without limitation, passenger information monitors located in the rear of a taxi). These advertisements, offers and promotions may be personalized and targeted based on, among other things, your usage of the service.
Oride technologies retains all the rights to terminate accounts of users who fail to comply with the provisions of these terms. All drivers are treated as independent contractors not employees they can terminate themselves or if they don’t follow policies and terms of use, they will be blocked from using platform. Oride technologies will offer benefits if drivers operate 8 hours or more per day no more than 12 hours. Similarly Riders also if they do not comply with terms and conditions maybe be restricted or blocked from requesting or using their accounts to request a ride or service. Any disputes that may arise out of use of Oride technologies shall be resolved solely through use of Arbitration through a mutually agreed upon arbitrator between the parties.
Oride technologies royalty programs is based on the Latest Arrival estimate, determined once you place your order. Oride technologies discounts are not available for trips booked 30 minutes or more in advance, for shared trips or for Local Cab. Taxes and fees, if applicable, do not apply to order minimums. Membership savings applied as a reduction to service fees. Other fees and exclusions may apply. Membership will auto-renew every month (if you choose a monthly membership) or every year (if you choose an annual membership) beginning on your enrolment date, using your selected payment method. To avoid charges: 1) if you are more than 48 hours before your billing day, cancel by selecting Manage Membership, then End membership, and then confirming you wish to cancel your membership; or 2) if you are within 48 hours of your billing day, contact Support to cancel. Subject to your rights under consumer laws, your recurring payment may not be refundable.
By using the service, you consent to Oride technologies collecting and sharing information about you, your location (received through your computing device) and your use of the service with Oride technologies ’s third party partners. Oride technologies may also collect anonymized, aggregated data in connection with your use of the service for purposes of marketing, data analytics and enhancing and optimizing the service. Oride Technologies shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “Personal Information” shall be defined as detailed in the Protection of Personal Information Act 4 of 2013( POPIA)
Oride technologies may, from time to time in its sole discretion, release new versions, upgrades, enhancements or modifications of any application. Any such updates will be electronically delivered to your mobile device, and you agree that the terms of these terms of service shall apply to all such updates. If you fail to install any such new versions, upgrades, enhancements or modifications, the service may not function as intended.
Subject to availability and receipt of payment, request will be processed as chosen by you ie immediately or at later reserved date and confirmation shall be available through the ORIDE APP.
Payments may be made via Visa, MasterCard, Diners, American Express, Bank transfers, Vouchers, or Wallet into the ORIDE Technologies bank account, the details of which are available on request. Card transactions will be acquired for Oride Technologies via Payfast by Network who are the approved payment gateway for all South African Acquiring Banks. Payfast by Network uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no cards are stored on the website or application. Users may go to https://payfast.io/ to view their security certificate and security policy. Customer details will be stored by Oride Technologies separately from card details which are entered by the client on Payfast by Network’s Secure site. For more details on Payfast by Network refer to www.payfast.io.
The provision of services by Oride Technologies is subject to availability. In case of unavailability, ORIDE Technologies will refund the client in full within 30 days. Cancellation of orders by the client or driver after a stipulated time will attract an administration fee according to the category that has been ordered as follows:-
Oride hatch R20
Oride package R 20
Oride Standard R25
Oride Comfort R 30
Oride Executive R 40
Oride Van R50
Oride Removal R 200
Oride Tours R 1000
Oride Bus R 1000
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand ( ZAR) and the offering on the website or application is available to South African clients only.
In no event shall Oride technologies , its affiliates or any of Oride technologies ’s or its affiliates shareholders, directors, officers, employees, licensors, agents, representatives or any of the successors or assigns of any of the foregoing (collectively, the “Oride technologies indemnitees”) be liable (jointly or severally) to you or any other party for personal injury or any special, incidental, indirect, punitive, exemplary or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, business interruption or any other commercial damages or loss, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of the service, including each channel and all software associated therewith, or otherwise related to the service, Oride technologies software or any other features or functionalities associated with the service. In no event shall Oride technologies ’s total liability to you for all damages for losses arising from the use or inability to use the service, including each channel and all software associated therewith (other than as may be required by applicable law in cases involving personal injury) exceed the amount of fees actually received by Oride technologies from you in connection with your use of the service during the six-month period immediately preceding the event, act or omission underlying such purported liability. Notwithstanding anything to the contrary contained herein, no action, regardless of form, arising out of or in connection with these terms of service or your use of the service may be brought by you against Oride technologies or any Oride technologies indemnitee more than one (1) year after the first day that the event, act or omission giving rise to the cause of action occurred. The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.
You agree to indemnify and hold the Oride technologies indemnitees harmless from any and all losses (as defined below) incurred by any of them and defend against any claim arising out of or in connection with: (i) your use of the service, (ii) any violation or breach by you of these terms of service or any failure by you to comply with applicable laws, (iii) any dispute or litigation caused by your acts or omissions, (iv) any data, information or other content submitted by you, (v) the use of your account, whether by your or a third party, (vi) any transportation disputes (as defined below), and (vii) the commission of any prohibited acts. Oride technologies reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Oride technologies, including rights to settle, and you agree to cooperate with the defense and settlement of these claims. Oride technologies will use reasonable efforts to notify you of any claim, action or proceeding brought by a third party that is subject to the foregoing indemnification upon Oride technologies becoming aware of it.
These terms of service shall for all purposes be governed by and interpreted in accordance with the laws of South Africa and Oride Technologies chooses as it’s domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature 7 Swart Drive Glen Austin President Park Midrand
The parties to these terms of service shall use all reasonable efforts to resolve any disputes, controversies or differences arising out of or in connection with these terms of service or the service amicably, including the use of a mutually agreeable, non-binding mediation procedure. Any such disputes, controversies or differences that are not settled by mutual agreement or mediation shall be finally and exclusively settled by confidential arbitration.
Further to the arbitration provision above, with respect to any dispute, claim, action or proceeding arising from or in connection with these terms of service or the service, you expressly and irrevocably waive any right you may have to a trial by jury and consent to arbitration as set forth in the foregoing arbitration provision.
These terms of service are a complete statement of the agreement between you and Oride technologies, and sets forth the entire liability of Oride technologies , its affiliates and licensors, and your exclusive remedy with respect to the service and its use by you. Any waiver of any of the terms herein by Oride technologies must be in a writing signed by an authorized officer of Oride technologies and expressly referencing these terms of service. If any provision of these terms of service is invalid or unenforceable under applicable law, then it shall be changed and interpreted to accomplish the objective of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect. These terms of service, and any rights and licenses granted hereunder, may not be transferred or assigned by you without Oride technologies ’s prior written consent. Oride technologies reserves the right to assign or transfer these terms of service or any right or obligation under these terms of service to any third party without notice or consent. Subject to the foregoing, these terms of service shall be binding upon and inure to the benefit of the parties hereto, their successors and permitted assigns.